EF provides solutions based on middleware components and frameworks, customizable and fully developed and maintained by its development centre. These solutions are currently installed in production environments in several customers.
These frameworks comprise modular base components, easy to reuse and extend. Thus, the solutions provided by EF have a cohesive and robust core, reused in several implementations with proven worth in the market.
EF develops customized features based on these components, tailored to the customer’s needs, both in terms of integration requirements with backend systems and with front-end components, which enables a complete adaptation to the customer’s image and communication profile.
The solutions backed by EF follow a reference architectural model, which allows simple and quick integration with the customer’s existing systems.
The solutions developed by EF are also designed with well-defined interfaces to allow easy integration with different market or proprietary systems and platforms that exist.
EF provides, in particular, extensive experience in the integration of solutions in heterogeneous environments with legacy systems or even with other more recent third-party solutions. EF develops and maintains libraries of connectors for such systems that streamline systems' integration.
EF ensures the continuity of services on all systems it has implemented, under maintenance agreements.
Continuity services enable customers, given the critical nature of some systems, to benefit from 24x7 technical support for the diagnosis and solving of problems, provided by technical teams specialized in the systems and the specific context of each customer.
EF offers onsite support services. In these cases, EF ensures the provision of teams with in-depth knowledge of systems installed on the client, working in close coordination with the customer’s operational teams. These teams include resources from the project teams, guaranteeing an in-depth technical and functional approach for the solutions, thus becoming an asset for our customers.
The core components of our solutions are subject to review, update and ongoing internal improvement processes that give rise to upgrades for our customers, with benefits in terms of cost and risk.
We guarantee the continuous evolution of the systems under maintenance agreements. Thus, our customers are not at risk of discontinuity of the solutions provided.
We offer consulting and development services for the solutions we have developed, enabling our customers to evolve their systems with customized features and services according to their needs.